For your returns to be valid, it must be mailed to us within the 14 days from your order's received date.
Late returns will be duly declined
1. Item must be purchased directly from us.
2. Exchange items must be in original condition, return unworn/unused, unopened and in the
original and complete pack quantity and accessories (i.e item cannot be open, used, altered,
damaged, etc.)
3. Consumables Item such as Food and Beverages, Toners and Ink Cartridges are
strictly NOT eligible for Returns.
4. Tags and packaging must be intact for item(s) returned.
5. All original parts and accessories must be included.
6. Items purchased using Vouchers, Store Credits, Promotional Codes, and/or under Sales
category are NOT eligible for Returns, unless special circumstances.
7. Please pack the return item(s) securely. You may re-use the original packaging or any other
form of packaging. We is unable to reimburse packaging material costs for exchanges.
8. Send your parcel via a delivery method that allows tracking. We will not be responsible for any
lost mail.
9. Returns will be acknowledged within 5 business days after we receive the returned item, and
processed accordingly thereafter. In general, processing for returns requests will be completed
within 10 working days.
10. The purchase amount for the item (at time of purchase) will be fully refunded in form of either
online transfer or Credit Card Debit. Any discount, rebate, or promotion may be pro-rated
accordingly.
11. In the event where item is out of stock, full refunds may be issued.
12. Postage charges paid for completed orders are non-refundable.
13. Meet-ups will strictly not be adhered to for exchanges and returns.
14. We reserves the right to reject your exchange or return request if your item do not meet the
above conditions or deemed suspicious.
What is NOT considered as Defective Returns?
1. Product & photos are taken under professional studio environment thus may be slightly color
differences from actual item.
2. Deliberate damage of the item in order to make item eligible for exchange.
3. Minor defects such as scratches, slight damages on packaging, slight asymmetry, slight
misalignment of seams, or any reason that are similar in effect, are not considered as defects.
4. In general, & defect & that do not affect the general usage of the item when use will not be
considered as defects and hence, are not eligible for defective returns.
5. Defects which are caused/appear after handling by the customer are also not accepted for
defective returns.